Look for the Silver Lining

Growing up as a boy in Staten Island, NY, my father was someone who loved to be in the outdoors, despite our city life existence. He was always planning family camping trips in the summer for my mother, sister, brother and I.  What great memories I have of trips to...

Is Patient Satisfaction Related to Diagnosis?

With so much emphasis on drivers of patient satisfaction within a facility’s control, a common question MHO receives is whether patient characteristics are influencing satisfaction.  This month, MHO examines the relationship between diagnosis and patient...